Legal

Privacy Policy

Last Updated: August 2026

At Visual Masters Agency Ltd (“VMA”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.vma.co.ke, submit an enquiry, or engage with our services.

1. Information We Collect

When you interact with our website or contact us, we may collect the following information:

• Full Name
• Company or Organization
• Email Address
• Phone Number
• Project Type
• Project Timeline
• Budget Information
• Project Details or Message
• Any additional information you voluntarily provide

We may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics through analytics tools

2. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Prepare proposals and quotations
• Communicate about your project
• Deliver our creative services
• Improve our website and user experience
• Send updates related to your enquiry or ongoing project
• Maintain internal business records

We will only use your personal information for legitimate business purposes.

3. How We Store Your Information

Information submitted through our contact form is securely stored using Google Workspace services, including Google Sheets and Google Apps Script.

Access to this information is restricted to authorized members of the Visual Masters Agency team who require it to respond to enquiries and deliver services.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when:

• It is necessary to deliver our services
• Required by law
• Working with trusted service providers who support our operations under appropriate confidentiality obligations

5. Cookies & Analytics

Our website may use cookies and analytics services to understand how visitors use our website and improve performance.

These tools may collect anonymous information including:

• Pages viewed
• Time spent on the website
• Device type
• Browser information
• General geographic location

You can disable cookies through your browser settings if you prefer.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to use commercially acceptable methods to protect your data, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be published on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.