Legal

Terms & Conditions

Effective Date: August 2026

Welcome to the website of Visual Masters Agency Ltd (“VMA”, “we”, “our”, or “us”). By accessing or using www.vma.co.ke, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Visual Masters Agency Ltd is a creative agency specializing in visual storytelling, content production, brand strategy, corporate communications, documentary filmmaking, photography, and digital content solutions.

2. Acceptance of Terms

By accessing this website, submitting an enquiry, requesting a quotation, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or illegal activities.
• Attempt to gain unauthorized access to our systems or servers.
• Upload malicious software, viruses, or harmful code.
• Interfere with the website’s functionality or security.
• Submit false or misleading information through our contact forms.

We reserve the right to restrict or terminate access to users who misuse the website.

4. Intellectual Property

Unless otherwise stated, all content on this website—including text, photographs, videos, graphics, logos, branding, designs, animations, and other creative works—is the property of Visual Masters Agency Ltd or its licensors.

You may not:

• Copy
• Reproduce
• Republish
• Modify
• Sell
• Distribute
• Create derivative works

without prior written permission from Visual Masters Agency Ltd.

5. Project Enquiries

Submitting an enquiry through our website does not create a contractual relationship.

All enquiries are subject to review, discussion, and formal written agreement before any work begins.

Project timelines, budgets, and proposals are estimates unless otherwise agreed in writing.

6. Quotations & Proposals

Any quotations or proposals provided by VMA are valid only for the period stated in the proposal.

Pricing, timelines, deliverables, and scope may change if project requirements are modified.

7. Client Responsibilities

Clients are responsible for:

• Providing accurate project information.
• Responding to requests for approvals within agreed timelines.
• Supplying required assets, materials, and brand guidelines where applicable.
• Ensuring they have the necessary rights and permissions for materials supplied to VMA.

Delays in providing information or approvals may affect project timelines.

8. Payments

Unless otherwise agreed in writing:

• Projects may require an upfront deposit before work begins.
• Final deliverables may be released after outstanding balances have been settled.
• Payment terms will be outlined in the relevant quotation, invoice, or contract.

Late payments may result in project delays or suspension of work.

9. Intellectual Property for Client Projects

Ownership of completed creative work will be governed by the signed project agreement.

Unless otherwise agreed:

• Clients receive rights to use the final approved deliverables for the intended purpose.
• VMA retains ownership of working files, concepts, drafts, production methods, templates, and internal workflows.
• VMA reserves the right to showcase completed work within its portfolio, website, social media, and marketing materials unless a written confidentiality agreement states otherwise.

10. Third-Party Services

Our website may include links to third-party websites or services.

Visual Masters Agency Ltd is not responsible for the content, security, availability, or privacy practices of third-party websites.

11. Disclaimer

While we strive to keep the information on this website accurate and up to date, we make no guarantees regarding:

• Completeness
• Accuracy
• Availability
• Reliability
• Suitability

The website is provided on an “as is” and “as available” basis.

12. Limitation of Liability

To the fullest extent permitted by law, Visual Masters Agency Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of this website
• Inability to access the website
• Technical interruptions
• Loss of data
• Business interruption
• Third-party services linked from the website

Our total liability shall be limited to the amount paid by the client for the specific services giving rise to the claim, where applicable.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on this page together with the effective date.

Continued use of the website after changes have been published constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.